FAQs

How do I place an order?

Need to visit our website: Select the product: fill in your credentials: you will receive a confirmation email.

Can I get a discount?

All discounts and schemes as mentioned on the website will be applicable

What information do I need to provide for an order?
Product selection: Name: Cell Number: Address: Email Address:

How much is the shipping cost?
No Shipping cost

Can I use my own courier account for shipping?
No, we offer our courier services

How can I pay for my order?
Cash on delivery, Bank transfer, Online payment (Credit/Debit card), Easypay

Do you accept pay orders or credit cards?
We accept credit cards, but not pay orders.

How do I know if my order has been received?
Will receive a confirmation email on provided email address and a confirmation call too.

How can I cancel my order?
On helpline before delivery of the product

Is there any cancellation fee?
No fee is applicable on cancellation

When will my order be shipped?
Within 48 hours (For KLI we cater same day delivery)

When will my product arrive?
Within 5 days

Is there a refund policy?
We do not offer refunds, but we have a return policy (T&C’s apply)

Can I change my order?

a. Before delivery

You can cancel your order when you receive a confirmation call for your order from our customer service representative.

b. At the time of delivery

You can cancel your order and process a new one before delivery

I ordered the wrong product what should I do?
Cancel the product, or don’t collect the shipment on delivery

Can I return the product?

My product was damaged / faulty on arrival what should I do?
If damaged take pictures of the unit and launch your complaint on provided email address.
In case of faulty on arrival report to CS

Is the product authentic?

Yes 100 %.